Expert service technicians certified by Leica Geosystems
Global Standards Streamlined processes to reduce downtime and ensure precision
Varied calibration certificate options to suit your needs
Comprehensive repair solutions from basic to advanced
Dedicated in-house product support assistance
Exclusive use of genuine Leica spare parts
Utilization of specialized greases for optimal performance
Access to the latest firmware with active CCPs (Customer Care Packages)
Specialized Leica tooling for precision maintenance
Leica Geosystems’ technical service centres across Africa provide a wide variety of services. Different levels of regular, scheduled preventative maintenance can be carried out, minimising future downtime and repairs, therefore maximising the value of your equipment.
Each service centre is also able to carry out simple to extensive repairs, reducing downtime when instruments are dropped or damaged. Service centres are also able to carry out certified calibration services, or even upgrade products with the latest technology.
Stay connected - wherever you are and at any time. Through our customer portal, my Service 2.0 on myWorld, you can access all the information needed for a successful operation: product news and updates, user manuals, new software releases, training, support and other services to keep your equipment and teams running.
Looking after your investment is important, which is why Leica Geosystems and it’s authorised partners operate a network of technical service centres across Africa. This local support allows customers to benefit from fast and professional services such as maintenance, repair or calibration.
All service centres across Africa operate with the same Leica Geosystems-designed professional tools and standards, and are regularly certified to ensure the highest quality as standard.
Customer Care Packages
Customer Care Packages (CCPs) bundle Product Care and Customer Care together to ensure you achieve maximum value from your investment. When you buy a CCP from Leica Geosystems, you have peace of mind that nothing stands between you and your productivity. Our global network of professional support and service teams supports you in the way that matters most to you.
It does not matter if you have a big team or a small one or whether your employees are experienced or new. Whether you have complex projects or simply want to optimise basic daily tasks, Leica Geosystems’ Active Customer Care has a package for every customer. From basic to advanced requirements, we commit to stand behind you.
These packages are delivered by a global network of professional support engineers and service technicians. They are available for total stations, GNSS systems, digital levels, controllers, and 3D laser scanners and software.
Services with continuous value
Leica Geosystems offers a wide range of services that ensure the most efficient equipment use. Services range from HxGN SmartNet measurement corrections for GNSS, secure cloud data transfer services with Leica Exchange, support and maintenance through CCP’s, online learning and more
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